Frequently Asked Questions
Questions about the notebook?
What are your notebooks made from?
Our notebook pages are made from stone paper, a material that requires zero trees in its production. Stone paper is made of just calcium carbonate (a common mineral) and a small amount of binding material.
The cover is made of vegan leather.
What is vegan leather?
Vegan leather is a cruelty-free alternative to animal leather. Vegan leather can be formed into many different textures and colors, and does not get ruined like animal leather if it gets wet!
How is stone paper made?
Stone paper starts out as calcium carbonate, a common mineral. It is then ground into a fine powder and mixed with some binding material to create small pellets. The pellets are then melted and pressed into thin sheets of paper. Finally, a surface coating is applied to help writing stay on the stone paper.
Is stone paper eco-friendly?
Stone paper is primarily composed of limestone and does not use plant fibers as raw material, which means no trees need to be cut down to manufacture it.
Stone paper is also more environmentally friendly than conventional paper because it uses less water and energy in its production, and produces low greenhouse gas emissions. Stone paper is a great choice for those who are looking for a more long-lasting option, because it is resistant to water, grease, and tearing.
It is also recyclable and photodegradable, making it a sustainable alternative to traditional paper. By using a base material that is abundant in nature, we can reduce our reliance on traditional paper and minimize our impact on the environment.
Is there a difference between stone paper and mineral paper?
No, there is no difference. They are different terms for the same material.
Can the pages tear?
Stone paper is much harder to rip or tear compared to traditional paper. Pulling hard on the paper will cause it to stretch. However, any sharp cutting tool such as scissors will cut through the paper smoothly.
Is the entire notebook waterproof?
Only the inner pages of the notebook are completely waterproof. The cover, rear pocket, and ribbon can still absorb some water.
What types of writing tools can I use?
Ballpoint pens, pencils, markers, gel pens, crayons, and pastels work best on stone paper. We do not recommend using fountain pens as they take a longer time to dry, and stone paper may cause the nib of the fountain pen to wear away over time.
Can I use an eraser on stone paper?
Yes, pencil erasers work even more effectively on stone paper because it is so smooth. Friction-based pen erasers will also work.
Can I paint on stone paper?
Yes—you can use acrylic, oil, and watercolor paints. If you choose to work with water-based paints, you will need to wait a bit longer for it to completely dry as the stone paper does not absorb water like traditional paper.
Is stone paper recyclable?
Stone paper can be recycled as a number 2 plastic, but it must be removed from the notebook cover and binding. Please check your local regulations to confirm.
We are currently working on a return system where customers can send us their used stone paper for it to be recycled directly into new stone paper.
Is stone paper biodegradable?
Stone paper is not biodegradable, but it is photodegradable—meaning it will break down in the presence of sunlight over 12-18 months. However, we do not recommend that you dispose of stone paper outdoors or in compost.
Does stone paper fold?
Yes, stone paper can be easily folded. While stone paper is thicker and more durable, it folds just like traditional paper.
What is the weight of the pages?
The stone paper used in our notebooks weighs approximately 168 gsm (grams per square meter).
Questions about your order?
What are your shipping rates?
We now offer free shipping on all orders for a limited time!
What shipping methods do you offer?
We ship using either UPS, FedEx, DHL, or Canada Post depending on the order weight and destination.
Please check out our Shipping Policy for more details.
What countries do you ship to?
We currently only ship to the USA and Canada.
Please note that US customers may need to pay duties upon receipt of the order. We are unable to ship to APO/DPO/FPO addresses.
Subscribe to our newsletter to find out when we start shipping to your country! Please check out our Shipping Policy for more details.
How long does shipping take?
Shipping times vary based on the time the order was placed and the distance from our warehouse.
The estimated delivery time is 3 - 9 business days from the date of shipment confirmation, for all shipping methods. Please note that these are estimates provided by the carrier and may change depending on holidays, weather events, and shipping destination.
Please check out our Shipping Policy for more details.
Where do you ship from?
Our products ship from our warehouse in Vancouver, Canada.
Can I track my order?
If you place an order using a trackable shipping method, you will receive a tracking number in your shipment confirmation.
Can I cancel my order?
Unfortunately, due to our optimized shipping and handling process, it is not always possible to cancel an order after it has been placed. Once you receive a shipment confirmation email, your order cannot be cancelled. If your order has not been confirmed yet, please send an
email to cancellations@orders.stoneskript.com and we will try our best to cancel your order.
Please check out our Return Policy for more details.
Can I modify my order?
Unfortunately, due to our optimized shipping and handling process, it is not possible to modify an order after it has been placed. You can try cancelling your order by emailing cancellations@orders.stoneskript.com and we will try our best to cancel your order so you can place a new one.
Please check out our Return Policy for more details.
Can I return my order?
Yes, you will have 30 days after receiving your order to request a return. After your return request is accepted, you will have 14 days to get the order back to our warehouse in Vancouver.
To be eligible for a return, your item must be in the same condition that you received it (unused and in its original packaging). You will also need the order confirmation number and the email address used to place the order.
Please check out our Return Policy for more details.
Why is there a limit on the number of items I can order?
Customers can purchase up to 14 notebooks in a single order. This is so we can optimize our shipping and handling process to keep the cost as low as possible.
If you would like to place a custom order that is greater than the limit, please contact us!
Questions about the site?
Does your site use any of my data?
Stoneskript.com will only use website visitors' personal data with their consent, or when required for business purposes (such as fulfilling an order).
Please check out our Privacy Policy for more details.
Does your site use cookies?
Stoneskript.com will only install cookies with website visitors' consent.
Please check out our Cookie Policy for more details.
How am I allowed to use your site?
You must follow the Terms and Conditions at all times while using or visiting Stoneskript.com.
How do I report a bug or security concern?
Please check out our Security Policy for more details.